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I just wanted to say thank you so much for the quick call back and ability to order a replacement door handle for my door! It came quickly in the mail and it was the exact replacement I needed!Thank you for your great service.

-Deb K - CT

I can only say WoW!!!...What service.....P.S. I book marked your web page and I'll be talking billboard for HomeProductsnMore

-Jim M - IL


I finally got around to changing the lock on the door and, with the help of my son-in-law, I was successful in installing the Lockey keyless lock...it is working very nicely. I’m looking forward to many years of easy-entry to my house! Thanks for all your help!!

-Dave Potts - MD


I looked all over town for hardware to fit a storm door when ours broke... I was very pleased with the quality and it fit perfect. It is heavy and the finish is very nice...the easy instructions and helpful diagrams on the website made picking out what we needed to make sure it fit a snap. Thanks Home Products N More

-Brian C - NE

Thank you so much, Ellen - you are, without doubt, the most helpful online resource person I have ever encountered. And I have ordered my plaque - and transformer. Really appreciated the description of the colors, too. If you ever need a reference, tell 'em to call me. I'll give you a great one!

-Robin Hinch - CA









How do I return an item?

Returns & Shipping Policies

Returns:

Before sending any item back for return, please contact us for an RMA (Returned Material Authorization) number. You must have an RMA number to insure that you will receive credit when we receive your item back.

You may return most new, unused items in resalable condition (this means that the item is in its original and unopened retail packaging, and shows no signs of use, installation, or damage) purchased from Door Hardware 'N' More for a full refund. You are responsible for the return shipping costs, as well as insuring the package against loss or damage in transit. Upon receipt of the item in resalable condition, we will issue a refund for the cost of the product minus 30% restock fee. (Please note: if you paid any shipping charges for expedited shipping on your order, we will not be able to refund those shipping costs).

If you send back an item that is not in resalable condition, we will make a determination on a case-by-case basis as to the amount of refund to apply. For items that can be made resalable again (for example, if the packaging needs to be replaced), you will likely be refunded less a restocking fee. Restocking fees can range from 30% to 50%, depending on the situation. For items that cannot be made resalable again (for example, they are missing parts, have been used or installed, or are damaged), you may receive no refund. If you have questions about this, please feel free to E-mail or call us at 800-690-0132.

All shipments that are refused delivery will be refunded LESS the actual shipping charges that we have incurred (for an esimate of shipping charges on an item-by-item basis, please contact us).

If you have a warranty-related problem with your product, we will repair the product, replace the product, or issue a refund, at our discretion.

*There are some products that have their own product-specific return policies that vary from what is stated above. Product-specific return policies can be found on the product detail pages by clicking on the tab that looks like this:

If you are unsure about the return policy for a particular item, please E-mail or call us at 800-690-0132.

Shipping:

All products will be shipped within 3 to 4 business days of order placement, except where noted on the product description page AND with exception of our custom manufactured products, such as address plaques. Our products ship from different locations via different shipping methods. If you have questions about shipping or delivery time for specific products, please contact us.

We offer free ground shipping on all orders being shipped to destinations within the contiguous United States ( lower 48 states). We do not ship outside the contiguous United States ( lower 48 states).

We may occasionally be out of stock on a particular item. If you have already placed an order for an item that is out of stock, we will attempt to notify you as soon as we become aware of that product shortage.

Please note that it is not our policy to notify customers when their product has shipped. If you have a question about the status of your order, please feel free to Email Us or call us at 800-690-0132

Express shipping is only available on products that show this logo:

on the product detail page. To see the express shipping rate for a product, click the Add To Cart button, then specify your state and zip code to see available express shipping methods and rates.

If you have other products in your cart that do not qualify for express shipping,
they will be shipped via Free Ground shipping.

Standard Overnight, 2-Day & Express 3-Day Saver Shipments Notice

Express shipments may take longer than expected, particularly during the holidays. Please understand that weather and the time of day your order is placed can have an effect on when you actually receive your order.

Standard Overnight
shipments will take 1-3 business days for delivery

2-Day
shipments will take 2-4 business days for delivery

Express 3-Day Saver
shipments will take 3-5 business days for delivery

Note: While we try to process orders with Standard Overnight, 2-Day & Express 3-Day Saver shipping requests the same day we receive them,it may occasionally take up to 2 business days to process your order.Please review all shipping fees on the last page before you enter your credit card number and process your order.

Please review all shipping fees on the last page before you enter your credit card number and process your order.